WHEN WILL MY ORDER SHIP?
Once your order has been placed, it will begin processing for 6 to 12 business days. Order processing occurs Monday through Friday. If you place your order on a Friday after business hours it will begin processing the following business day which is Monday) After your order has been processed it will be shipped out! Once your order ships out you will automatically receive a shipping confirmation by email and/or phone, which will include your tracking number and all of the details on your specific order. Please note, orders are shipped out Monday through Friday only. Not including major holidays.
WHERE IS MY ORDER?
After your order has been processed it will be shipped out. You will receive your USPS Tracking Number by email. You can track your order anytime on our site by clicking “Track My Order”. If you have an account with us sign into your Glam’d Beauté customer account or simply head over to USPS.com to track your order. It usually takes between 3 to 6 business days for Priority Mail Shipping to receive your merchandise depending on your location. Priority Mail Express Shipping time is 2 to 3 business days depending on your location. At this time we do not offer overnight shipping. If you have not received your order tracking number within 3 to 4 days after your order was shipped, please contact our staff at firstname.lastname@example.org for help. Please note, all orders are shipped from our facility Monday through Friday. This does not include major holidays.
HOW LONG WILL IT TAKE MY ORDER TO PROCESS?
Most orders will be processed within 6 to 12 business days. (Order processing occurs Monday through Friday. If you place your order on a Friday after business hours it will begin processing the following business day which is Monday) You can check the status of your order anytime on our site by selecting “Track My Order”. If you do not receive your order confirmation email or text within 24 hours after your order was placed, please contact our staff at email@example.com for help.
CAN I GET A REFUND?
NO. GLAM’D BEAUTÉ DOES NOT OFFER REFUNDS. ALL SALES ONCE PROCESSED ARE FINAL!! We are only able to offer refunds for orders that are canceled during the processing time. **Please note that if you decide to cancel your order, you will incur a $25 cancellation fee. Although we do not offer refunds, we do offer returns/exchanges if the incorrect item was shipped.
If you receive your item(s) and the incorrect item was shipped and you would like to return/exchange it please contact our staff at firstname.lastname@example.org immediately within the first 7 days!
CAN I EXCHANGE MY ITEMS?
Yes, if you receive your order and the items are damaged or defective we would be more than happy to offer you an exchange for store credit only. All items must be returned at the expense of the customer within 7 days of receiving the order. This means that you, the customer will be responsible for all shipping cost associated with your package that will be returned to our facility. To return an item contact our staff immediately by email at email@example.com to get assistance resolving your issue. All items must be in its original condition and returned to us within the mentioned time frame to be eligible for exchange of equal value or for store credit. For more information on exchanges please view our store policies.
WHY IS MY TRACKING NUMBER NOT WORKING?
Please check your shipping confirmation email to ensure that your tracking number is correct. Initially, it will take USPS up to 24 hours to provide updates to their system for new tracking numbers. So if you find that a "Status Not Available" message appears when you go to track your package, don't panic but simply allow the 24 hours for the tracking updates to be shown.
ARE SHIPPING FEES REFUNDED FOR EXCHANGES/RETURNS?
No. At this time all shipping fees are non-refundable. If you've received an incorrect item and would like to return it for exchange please contact our staff by email at firstname.lastname@example.org for next steps on what to do if you've received the incorrect item(s).
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
Review our store policy. Please ensure that your items have not been worn, untied, or washed. Contact Glam’d Beauté by email immediately after receiving damaged items. Once you have contacted us, we will direct you on where to ship your items for return/exchange. Any items that are allegedly "damaged" and have been worn or washed will not be eligible for exchange/return for store credit. Once we receive your damaged item you will receive an email confirming that we have received your package. This email will also include your store credit in the amount of your damaged item. This does not include shipping fee. All sales excluding damaged items are final. Be sure that you obtain the tracking number and insurance when returning your items, for we are not responsible for orders that may get lost during transit.
IS INTERNATIONAL SHIPPING AVAILABLE?
Yes. We do currently offer international shipping.
WHY DOES MY ORDER STATUS SAY “DELIVERED”, BUT I HAVE NOT RECEIVED MY ORDER?
You should receive your order tracking number by email or phone. Check to make sure you’ve entered the correct tracking information when tracking your order. Be sure to check with your neighbors or your apartment/leasing office to ensure that they didn't deliver it there or at neighbors home. We will do our best to assist you with retrieving your package, but unfortunately Glam’d Beauté is not responsible for packages after departing our facility that is lost or stolen during transit or delivery. If you feel that your package may have been lost, stolen, or delivered to the incorrect address please contact the
United States Postal Service (USPS)
You can reach USPS at www.usps.com or by calling 1 (800) 275-8777 for assistance.
HOW LONG WILL MY HAIR EXTENSIONS BE?
All of our hair extensions are true to length, but hair length varies depending on the hair pattern. Please refer to our hair length chart under the product description.
WHAT IS RAW HAIR? WHAT IS VIRGIN HAIR?
Raw virgin hair is hair that has not been processed or altered in any way for color, texture, or pattern. Virgin hair is also hair that has not been dyed, bleached, straightened, or chemically altered in any way. Our hair is collected from single donors, sanitized, hackled, wefted, washed, then sent to you! All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy and will look gorgeous, wash after wash.
WHERE DOES GLAM’D BEAUTÉ HAIR COME FROM?
Our hair is specifically sourced from various countries in Southeast Asia, Burma, Vietnam, and India. We stand behind the authenticity of our products 100% and vow that our raw and virgin hair has not been chemically altered in any way.
HOW MUCH HAIR IS IN EACH BUNDLE?
All hair from Glam’d Beauté is approximately 100g or between 3.3-3.7oz.
HOW MUCH HAIR WILL I NEED?
Ideally, for a full install, you will need 3 bundles if using lengths shorter than 20 inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. If you plan on using a closure, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.
HOW LONG WILL MY HAIR EXTENSIONS LAST?
The better you take care of your extensions, the longer they will last.
With proper care, our raw hair will last at least 2 to 3 years. The virgin hair can last about a year or two and our 9A hair generally last 6 months up to a year. To ensure that you’re protecting your investment, Glam’d Beauté provides a hair care maintenance guide on our site to make sure that you get the most out of your hair.
HOW DO I MAINTAIN MY HAIR EXTENSIONS?
Please view our “Hair Care Guide” for more information on caring for your extensions.
CAN I BLEACH OR COLOR MY HAIR EXTENSIONS?
Yes. Although we do recommend that you see a licensed cosmetologist for your hair coloring needs, you can bleach and dye your extensions however you like but do so at your own risk.
If you plan on coloring or bleaching your extensions we recommend that you condition it regularly after coloring.
WHAT PAYMENTS DO YOU ACCEPT?
Glam’d Beauté accepts mostly all major credit and debit cards this includes PayPal, MasterCard, Visa, Discover, and American Express. Please note that we can only process orders with the same shipping and billing address. Any order that fails to meet this criteria will not be processed and will be immediately refunded. This policy protects you from fraudulent use of your card.
CAN I CANCEL MY ORDER?
Yes. You can cancel your order only if your order is still processing and has not shipped. You will be able to cancel your order for a refund. Generally, you will have 24 to 48 hours before your order is processed and shipped. **Please note that if you decide to cancel your order, you will incur a $25 cancellation fee.
HOW DO I CANCEL MY ORDER?
If you would like to cancel your order please email us at email@example.com and notify our staff that you would like to cancel your order immediately before it processes. You have 24 to 48 hours to initiate an order cancellation before shipments take place. **Please note that if you decide to cancel your order, you will incur a $25 cancellation fee.
I CANCELED MY ORDER. HOW LONG WILL IT TAKE FOR ME TO GET MY MONEY BACK?
Once you have emailed our staff and have successfully canceled your order, your refund will begin processing. Please allow 2 to 3 business days for the refund to completely process. We are only able to refund your money back to the original card/account from which it was purchased with. Depending on your bank it may take 1 to 3 business days for the refund to post to your account. **Please note that if you decide to cancel your order, you will incur a $25 cancellation fee.